All the correspondence in kept one place
- Management of incoming and outgoing correspondence with automatic dispatch of notifications to the customers.
- Entering information concerning correspondence received and by the customer on on their behalf.
- Files arranged according to statuses enables efficient work of the post office.
- Customers are provided with unlimited access to their correspondence in the customer panel.
- Scanning of the correspondence immediately via FTP protocol.
- Export of the list of correspondence with the information concerning collection in XLS. File.
The customers base with quick search
- Ordered files of customers and contact persons with all necessary data which enable efficient communication and ensure effective cooperation.
- Quick search by the name of the company, address, contact persons or any other auxiliary information.
- Any number of contact, registration and correspondence details.
CONFIRMATION OF RECEIPT OF THE CORRESPONDENCE
Assistance during personal transport of the correspondence by the customer.
DESKTOMY generates the list of persons authorised to collect the correspondence of s given customer and enables to print confirmation of receipt of given correspondence. Information concerning date, hour and person collecting correspondence shall be recorded in the system and enable to verify the history of correspondence in a given moment.
E-MAIL and SMS NOTIFICATIONS
Sent automatically to the customers.
Support for good and unimpeded communication with the customer who is always up-to-date. DESKTOMY automatically notifies its customers, e.g. of implementation of new correspondence, reservation of the conference room, or adding the invoice. Notifications shall be sent to e-mail addresses and telephone numbers defined for a given customer.
A comfortable conference rooms reservations calendar.
Fully functional reservation module you can make available to your customers and persons visiting the site of your office.
- Reservations have been presented in for of a calendar typically divided into months, weeks and days.
- You can provide your customers with the selection of extra services such as rental of projectors or coffee service.
- You receive a link thanks to which they can make reservations with no need to hold an account in the application.
Scans and the information 24 hours a day
- Easy and quick access of your customers to invoices, documents and messages via customer panel using stationary and mobile tools.
- Access to the history of correspondence collected, scans as well as conference rooms reservation module.
- The customer can send and receive messages from you 24/7 from any place.
Order in invoices issued for the customer.
Invoices that have been issued and entered in the system are available for you and for your customer. Along with them, the information concerning date and amounts required to be paid are made available. After a new invoice has been entered, the customer automatically receives an e-mail notification. In the event of the lack of timely payment you can send a reminder using one click.
Effective communication with the customer.
Even more effective and more comfortable contact with the customer. Internal messages module enables to keep entire correspondence with customers in the system. Thus, you can provide them with the information concerning activities in the office, send agreements and other documents.
HANDLING OF PACKAGES
Enter your packages and assign them to the customers.
If you render services in form of packages, you can enter them into DESKTOMY along with all the key information concerning the customers – prices, term of the agreement, frequency of settlements and limits of handling the correspondence. A concrete package can be assigned to each customer or individual conditions of cooperation can be defined.
Any number of users and services for many companies.
- Add any number pf persons dealing with your company to the database of system users.
- Each customer can be assigned an unlimited number of users with access to the customer panel.
- DESKTOMY enables to handle many companies using one user’s account.